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Key Features for Call Center

 

  • Automatic call distribution (ACD): 
                    The system automatically picks the next available agent for incoming calls.

  • Multi-queue agent log-in: 
                     Agents can be logged into different ACD at the same time.

  • Caller-ID control:
                     One ACD can handle multiple DID e.g. for virtual offices

  • Agent statistics:
                         Agent activity can be monitored in real-time and on end-of-day basis.

  • Call reporting/accounting:
                          Call data records can be exported in a variety of different formats.

  • Call recording:
                     Calls can be automatically recorded.

Call Center

Our company provide contact center functionality combines the best practices of unified communications and customer service by providing businesses with all the necessary tools required to convert first time customer interactions into long lasting customer relationships. A fully self-managed solution that requires minimal intervention, company's call center capability can help you streamline your business operations and improve communications by delivering a powerful suite of Automatic Call Distribution (ACD) features and other cornerstone features of contact centers including IVR Voice Assistants, Agent statistics reporting, Call accounting, Agent coaching and Call recording capabilities.

 

Providing a Complete Suite of IT Solutions

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